The Division of Well being not too long ago launched an official WhatsApp-based assist service for COVID-19 in South Africa, offering South Africans with all the pieces from take a look at outcomes to each day case quantity updates.
This technique additionally extends to SMS communication, and it’s used to facilitate contact tracing after the supply of take a look at outcomes.
Well being Minister Zweli Mkhize has assured South Africans that this observe and hint service is not going to infringe on individuals’s privateness or information.
“One of many causes we delayed to implement the system was to make sure that that it passes the authorized muster and adheres to authorized prescripts relating to private info, confidentiality, and particular person and information privateness,” Mkhize stated.
This contract tracing system requires the volunteering of data by the one that has examined optimistic for the virus.
If you’re knowledgeable by way of WhatsApp and SMS that your take a look at result’s optimistic, you can be requested to ship the cellphone numbers of these you could have come into contact with to the Division of Well being.
The system then sends notifications to these contacts with out disclosing your identify.
South Africans are additionally capable of conduct a COVID-19 threat evaluation by the COVIDConnect WhatsApp portal, permitting them to find out whether or not they have signs or ought to be examined.
How you can do a threat evaluation
Step one to finishing a threat evaluation is so as to add the official COVIDConnect platform as a contact on WhatsApp.
This may be executed by including the quantity 060 012 3456 to your phonebook and sending the message “hey” to this quantity over WhatsApp. The service will also be accessed by the *134*832# USSD menu.
If you’re utilizing the service on WhatsApp, COVIDConnect will give you a listing of choices.
Responding to this fundamental menu with the phrase “Verify” will begin the HealthCheck threat evaluation course of, which is able to enable you to find out whether or not you might be vulnerable to COVID-19 primarily based in your signs.
You will have to supply the next info over WhatsApp to start this course of:
- Pre-existing medical situations
After you could have shared this info with the service, you can be requested a sequence of questions, every of which requires a “Sure” or “No” reply.
These questions are listed under:
- Do you are feeling extremely popular or chilly? Are you sweating or shivering? Once you contact your brow, does it really feel sizzling?
- Do you could have a cough that not too long ago began?
- Do you could have a sore throat or ache when swallowing?
- Do you could have breathlessness or problem respiratory, that you just’ve observed not too long ago?
- Have you ever observed any current modifications in your potential to style or scent issues?
- Have you ever been in shut contact to somebody confirmed to be contaminated with COVID-19?
Customers might be requested to substantiate their info and provides the Nationwide Division of Well being permission to contact them if crucial.
After this, customers will obtain an evaluation indicating their threat of getting COVID-19.
If the consumer’s threat is low, the appliance states they won’t want to finish the evaluation once more for seven days.
“If you happen to begin to really feel ailing or if you happen to come into contact with somebody contaminated with COVID-19 throughout the subsequent 7 days, please take this threat evaluation once more,” the HealthCheck service advises customers.
Customers who’re discovered to be at the next threat will obtain additional communication concerning testing procedures and tracing directives.
Receiving take a look at outcomes over WhatsApp
When South Africans take a take a look at for COVID-19, they are going to be requested to provide their healthcare employee with their right date of delivery, bodily handle, and cellphone quantity.
After this, they’ll use the COVIDConnect service to retrieve their take a look at outcomes.
Customers will obtain an SMS as soon as their take a look at outcomes are prepared, after which they have to add the “LetsTalk” contact to their phonebook on 082 046 8553.
They’ll then ship the message “Outcomes” to this quantity on WhatsApp and observe the prompts to obtain their outcomes.
Screenshots of the HealthCheck evaluation are proven under.